Placing Orders Floral Preservation Services From Forever In Time

Please remember, this is a family business, everything is hand-crafted, not by machines.  My daughter Celeste does the preservation and marketing, Tiffany does the communication and invoicing. By having them do some of the “busy” work, this frees me up to do most of the orders and come up with new items.  I’m so proud of what we do, we truly understand the importance of the flowers, and the keepsakes we create.  We look forward to working with you. 

Tammy Harris, Owner

The fresher the flower, the better the outcome.  Also, roses and carnations do the best. We don’t do just preservation, something must be made with the flowers.

 

*****We do not have an order form online. You need to email your order to Tiffany at customerservice@foreverintime.org. She will get your order in for you and email you an invoice via PayPal.*****

Placing Orders – Timeline:

Step 1:  (Ship your flowers/keepsakes)

Please follow the shipping instructions under the “shipping to us” tab. We have detailed instructions to help your flowers to arrive in good condition. However, warm weather and cold weather conditions can still affect your flowers. There is no control over that.

 

 Step 2:   (Reply to our initial email from, customerservice@foreverintime.org)

We do receive a number of boxes daily. The flowers are our number one priority and are opened and taken care of the day we receive them. Once the flowers are cataloged and photographed they will start the preservation process. All of the info then has to be put into our system which can take some time. Once they are in our system you will then receive an email letting you know the condition they arrived in and also a photo(s) of the flowers. It may take up to 4 days for you to receive the email from the time we received the flowers, emails are not always sent out on weekends.   Be sure to add us to your address list so our emails don’t go to your spam.  

In the subject line of the initial email will be the date your flowers arrived, and your last name.  You MUST reply to this email that you understand the order process.  Please use/reply to this email for all communications.  Keeping everything all in one thread, is best for us, and you.

If you do not use email, we will work with you by phone.  Email is just easier because of time zones, peoples work schedules, etc.

 

Step 3:    (Place Your Order)

After about 3 weeks you will be contacted via email (phone if no email available) that your flowers have completed the preservation process.  At this time, you should be ready to place your order.  (We will be more than happy to help you decide what to have made).  If you know what you are wanting prior to this, please let us know.

Please email your order to Tiffany at customerservice@foreverintime.org as we do not have an order form on our website.

If you have shipped dried flowers or other keepsakes, they will take less time.  You will be notified in the initial email.

At this time, if you aren’t sure what you want, that is fine.  But when you are ready to place your order, you will have other orders ahead of yours to be processed first.

Orders must be placed within 60 days of receiving your flowers.  I understand it can be hard to decide, and to get other family members to decide.  But I don’t have the space to hold your items.  I would not get rid of any items, unless you tell me to do so.  But please, we need to work together, to get the orders made in a timely fashion.

Step 4:     (Invoicing and Payment)

Once your flowers are ready and your order is placed, you will be invoiced via PayPal.  It will itemize each piece, quantity, price, shipping and any discounts.  If you prefer, you can send a personal check or money order.   Orders must be paid in full prior to them being created.  Please be sure to confirm your shipping address with PayPal.

Step 5: (Order processed)

Once full payment is received, your keepsakes will be created.  They will be shipped within 21 business days.  Keepsakes are not created until paid in full.

Exceptions:

If you are sending flowers that are already dried, they will be able to be processed sooner.  You will be given a timeline when your flowers are received, once I see them.  Ideally, I like to get them in and out when possible.

I do have flowers here, waiting for people to decide what they want.  When these orders are placed, they will be processed in the order received. Just because I’ve had them, doesn’t mean they will be processed first.  I’m trying very hard to get caught up on the older flowers, and get to where they are in and out within 2 or 3 months.

Custom Shadowboxes:  These are very time consuming, and will take awhile.  Once I have all your items to be included, I will be able to give you an approximate date.

 

As of September 2015, orders need to be placed within 60 days.  I understand how time gets away, but I can’t hold flowers forever, I don’t have the space.  I will work with you.   I will not get rid of flowers unless told to do so.  But orders need to be placed.

 

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